Return Policy

At Dukan Electroni we always strive to ensure our customers' satisfaction. If you are not satisfied with the product you receive, we offer a return policy that will help you solve the problem.

1. Payback period
You can return products purchased from our store within 15 days from the date of purchase. After this period, we will no longer be able to accept returns.

2. Return conditions
Products must be in original condition and unused.
Products must be in original packing with all accessories and labels.
You must provide the original purchase receipt or proof of purchase.
3. Recovery process
Please contact us via email [email address] to initiate the return process.
We will provide additional guidance on how to return products and where to return them.
After receiving and inspecting the returned products and ensuring that they comply with the return conditions, we will process the return and refund the value of the product or replace it with another product as you wish.
4. Exceptions
Dukan Electroni reserves the right to refuse returns in certain circumstances, including but not limited to:

Products that have been used or damaged due to customer negligence.
Products are non-returnable under local laws.
5. Contact us
If you have any questions or concerns about our return policy, please contact our customer service team via wecare@dukanelectroni.com for further assistance.

Thank you for trusting us, we look forward to serving you again.