Privacy Policy

Privacy Policy – Dukan Automation
Last updated: September 13, 2026

Dukan Automation respects the privacy of its users and customers. This Privacy Policy explains how information is collected, used, and protected when users communicate with our services through WhatsApp.

Information We Collect
When a user communicates with us through WhatsApp, we may process information such as the user's phone number, name, message content, and information voluntarily provided during the conversation.

How We Use Information
Information may be used to respond to customer inquiries, provide customer support, process customer requests, automate communications, and improve our services.

WhatsApp and Meta
Our service may use the WhatsApp Business Platform provided by Meta. Information processed through WhatsApp may also be subject to Meta and WhatsApp's applicable terms and privacy policies.

Automation Services
We may use automation and workflow-processing services to process customer messages and provide responses. We only use this information for legitimate business and customer-service purposes.

Data Sharing
We do not sell users' personal information. Information may be processed by service providers necessary to operate our communication and automation systems.

Data Retention and Deletion
Personal information is retained only as reasonably necessary to provide our services or meet applicable legal requirements. Users may request deletion of their information by contacting us.

Contact
For privacy questions or requests regarding personal information, please contact:
dukanelectroni@gmail.com